At AI-GB, we're committed to providing excellent service. If something doesn't meet your expectations, we want to hear about it and make it right.
AI-GB and Lead Lash are dedicated to delivering exceptional AI-powered marketing solutions. We take all complaints seriously and are committed to resolving issues fairly, efficiently, and transparently.
Complete the form below with as much detail as possible. Include dates, names, and any relevant documentation or evidence. The more information you provide, the faster we can investigate.
Within 24 hours, you'll receive an email confirming we've received your complaint. We'll assign a reference number and a dedicated complaints handler who will be your point of contact throughout the process.
Our team will thoroughly investigate your complaint. This may involve reviewing records, speaking with team members, and gathering all relevant information. We may contact you for additional details if needed.
Within 10 working days, we'll provide a full written response explaining our findings and proposed resolution. If we need more time for complex cases, we'll keep you informed of our progress.
If you're not satisfied with our response, you can request an escalation to senior management. We'll review the case again and provide a final decision within 5 working days.
A complaint is any expression of dissatisfaction with our services, including but not limited to:
Please provide as much detail as possible to help us resolve your issue quickly